WristDeck

Support & Contact

Last updated: June 1, 2026

We read every message. Most replies go out within one business day. For faster help, include your iOS version, app version, Apple Watch model if relevant, and a short description of what happened.

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Quick help

My recording is still processing

Keep the app open for a moment and make sure your connection is stable. Longer recordings can take more time to transcribe and turn into a study pack.

The study pack failed

Your recording may still be saved. Open the failed note and use Retry when the connection is stable. If retry keeps failing, contact support with the approximate recording length and time of upload.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. On your iPhone, open Settings, tap your name, then Subscriptions, and select WristDeck. From there you can change plan, turn off auto-renewal, or cancel.

How do I request a refund?

App Store purchases are refunded by Apple. Visit reportaproblem.apple.com and follow Apple's steps to report a problem with your purchase.

How do I delete my account or notes?

If deletion controls are available in the app, use them first. You can also email privacy@wristdeck.app from the address tied to your account and we will respond within a reasonable time.